Privacy Policy

This Privacy Policy applies to all services offered by us. By using our service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to the following policy you may wish to refrain from submitting your personal data to us and cease viewing the website.

Policy Key Definitions

  • “I”, “our”, “us”, or “we” refer to the business; The Dog Coach Edinburgh
  • “you”, “the user” refer to the person(s) using this website
  • GDPR means General Data Protection Act
  • ICO means Information Commissioner’s Office
  • Cookies mean small files stored on your computer or device

The Purpose of this Policy is to inform you: 

  • What personal data we collect when you visit our website
  • How we process, handle and protect your personal information
  • Your legal rights regarding data collection, storage and deletion

What is Personal Data and what do we collect?

Personal data is anything that discloses your identity; that is unique to you. We collect personal data if you fill out a contact form or email us directly. Or if you book a session with us online. Some plugins used on the site automatically collect data which is classified in the GDPR as ‘Personal Data’.

Personal Data – Contact Forms and Email

We collect and store personal data received from direct emails or from our contact and booking forms.This may include: 

  • First & Last Name
  • Email Address
  • Home address
  • Contact phone number

We will collect personal identification information from you only if you voluntarily submit such information to us. You can refuse to supply personal identification information but doing so may prevent you from receiving our services. 

We are exempt from registration in the ICO Data Protection Register because we only process personal data for accounting, administrative and marketing purposes.

Personal Data – Cookies, Analytics and Plugins

Some plugins such as social media plugins, performance plugins (e.g. caching engines), and Google Analytics collect data via automated methods.

The data collected by these plugins may include:

  • Your IP address (An IP address is a number that can uniquely identify a specific computer or other network device on the internet).
  • Browser type
  • Search engine used (if applicable)
  • System type (type of computer or device)
  • The content and pages that you access on our website
  • The frequency and duration of your visits to our website
  • The “referring URL” (i.e., the page from which you navigated to our website)
  • Cookie information

How We Use Your Information

  • To Provide and Improve Our Service: We use the information we collect to provide, maintain, and improve our service, including processing payments, analysing usage trends, and optimising the user experience.
  • To Communicate With You: We may use your email address to send you important updates, newsletters, marketing communications, and other information related to our service. You can opt-out of receiving these communications at any time.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others.

We handle subject access requests in accordance with GDPR.

  • Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in providing, maintaining, and improving our service. These service providers are obligated to use your information solely for the purpose of providing the services requested by us.
  • Legal Compliance: We may disclose your information when required by law, or if we believe, in good faith, that such disclosure is necessary to comply with applicable laws, protect our rights, or prevent fraud or illegal activities.

Your Rights Under GDPR

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccuracies in your personal information.
  • Erasure: You have the right to request the erasure of your personal information under certain circumstances.
  • Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.
  • Objection: You have the right to object to the processing of your personal information under certain circumstances.

Data Security

We take reasonable measures to protect the security of your personal information against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure and we cannot guarantee absolute security.

Third Party Websites

Users may find advertising or other content in our website that links to external websites and services of our affiliate partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. These websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our user, is subject to that website’s own terms and policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our service after the posting of changes constitutes your acceptance of such changes.

Questions

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us through our website.